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Back Office Engineer

Job Overview

  • Experience Level Experienced - Non Manager
  • Total Years Experience 3+
  • Academic Degree Bachelor Degree


• Troubleshooting / configuration / traffic measurements / performance of IN network. He is to act   on network and relevant equipment problems escalated from the surveillance function.
• System problems are to be identified and escalated to corresponding system support units.
• The IN Engineer keeps the SW/HW and TR status under control.
• Improving procedures and routines within the department / group.
• Responsible for any changes introduced to the network or to any to any changes made to methods, processes or procedures, whether internal or external.
• Ensuring and keeping the performance of the network at the highest possible level by ensuring that problems / degradations are handled swiftly, that relevant performance parameters are monitored interpreted and highlighted if deemed necessary.
• Solve and correct service and network problems according to agreed timing and standards set.
• Provide the IN Team Leader/Manager with reports of work done daily & co-operate fully.
• Attend in technical meetings responsible for IN team activities.
• Should make creation and improvements to procedures and routines within the department / group.


• Good Knowledge in GSM/WCDMA
• Good Experience in Systems Administrations Linux OS.
• Good Experience on Database Administration
• Good Experience on Unix Shell Scripting Skills
• Programming Skills
• IP Networking Knowledge
• HP HW knowledge.
• Systems Integration Knowledge
• Fluent in written and spoken English
• A thorough and methodical approach to work.
• Must be able to work to tight time scales.
• High degree of analytical and investigative abilities.
• Focused on network (service) performance.
• Should be able to work in shifts.
• Very Good knowledge of all Charging system nodes, SDP, CCN, AIR, NGVS, ECMS, OCC, IVR & NgCRS
• Very Good knowledge on Tariff and RMA handling.
• Very Good knowledge on IN Business Configuration.
• Excellent knowledge of Control Network, i.e. system, HW / SW, functionality, basic troubleshooting.
• Excellent knowledge of the network topology, its traffic handling capabilities and traffic characteristics.
• Basic knowledge in Ericsson Nodes (MSC/GMSC/STP/HLR).
• Basic knowledge on Routing/Traffic Routing/ Nodes integration/ Triggering Tables.
• Should be able to understand performance report.
• Good experience in CSR handling.
• Should have experience of HW & SW up-gradation.
• Good knowledge of all network elements and their main characteristics.
• Good / excellent knowledge of the Core Network management system functionality and application use, (surveillance, performance, configuration).
• Conceptual Knowledge on OSS, GPRS and other related concepts.
• Emergency Handling in Operator’s GSM
• Good knowledge of network implementation / integration processes.

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