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Product Application Engineer

Job Overview

  • Experience Level Experienced - Non Manager
  • Total Years Experience 4+
  • Academic Degree Bachelor Degree

Job Description:

  • Provide troubleshooting and technical support via phone, web-based tools and email
  • Answer questions from customers, prospective customers and field personnel about the features and capabilities of VIA product suite.
  • Developing customer-facing documentation for our website on an as-needed basis
  • Conducting root cause analysis that will lead to effective problem solving
  • Work closely with other groups including R&D and manufacturing to implement enhancements that improve product reliability and serviceability
  • Take ownership of customer issues reported and see problems through to resolution
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Prepare accurate and timely reports

Job Requirements:

  • Bachelor’s or Master’s degree in Computer Engineering, Electrical Engineering, Computer Science  (and/or related area), or, an equivalent combination of technical education and experience; specifically, familiar with computer network technologies and associated technologies for managing them.
  • 4 – 8 years’ experience in IT and the computing industry at large. Experience in analysing and troubleshooting complex technical problems is a must have.
  • Strong cyber security skills.
  • Strong system administration knowledge of Linux Operating Systems.
  • Strong familiarity with mobile network protocols.
  • Experience in containerisation and orchestration using industry standard tools.
  • Familiarity with Microsoft Windows system administration
  • Familiarity with scripting languages such as Python, Perl, Bash, PowerShell, JSON, WMI, SQL and knowledge of web technologies desirable.
  • Familiarity with database technologies such as MySQL and Redis.
  • Familiarity with Cloud Computing technologies VMware vSphere, ESXI, Hypervisor, Amazon AMI, SaaS, IaaS
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