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Service Engineer

Job Overview

  • Experience Level Entry Level - Jr. Level/Fresh Grad
  • Total Years Experience 1+
  • Academic Degree Bachelor Degree

Responsibilities & Duties:

  • Installation, commissioning and repairing of the company’s devices according to the companies’ specification
  • Providing instructions and training to the customer on the operation and maintenance of the company’s devices
  • Troubleshooting customers faults via phone calls, emails, and video conferences
  • Demonstration of the company’s devices at customers factories or at our office
  • Creating a close relationship to the customers of his business territory. “travel up to 70% inside and outside of Egypt”
  • Advising management regarding customer satisfaction, demands, product performance, and suggestions for product improvements
  • Taking care of all the administrative work related to service (quotes, orders, order confirmations, shipping documents, payments).
  • Taking care of all customers’ service requests

Qualifications:

  • Bachelor of engineering from a private university (electronics or mechatronics)
  • 1-2 years of experience
  • Microsoft office
  • Fluent English Speaker
  • Able to work comfortably in a fast-paced environment.
  • Car and driving license.
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